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What is a massage at Palms like?

 When you choose to have massage therapy at our clinic in Edmonton, AB, the first thing you'll love is our relaxing atmosphere and lovely soothing treatment rooms. But that's just the beginning of your memorable visit! 

We don’t want to blow your mind, but our secret sauce is our people. We’re a group of people pleasing Registered Massage Therapists using medical massage techniques to give you the very best massage tailored to your individual needs. Our goal is to help you feel so much better than you did when you walked in!

Never had massage before?

No worries! Your massage therapist will guide you through every step of the way and we are always happy to work with comfort levels when it comes to what areas of the body you'd like addressed. Clients are always professionally covered and tucked in with linens, exposing only one area at a time to therapeutic touch. 

After you've been welcomed and had a chat with your massage therapist and asked any questions you may have, you will be given privacy within the massage room to undress to whatever level is comfortable. 

 Climb onto a heated massage table with soft, clean linens; similar to climbing into a freshly made bed. Your therapist will knock and enter your treatment room to begin. Along with a warm healing touch, RMTs expose one area at a time as they work manually on your muscles with only the highest grade products and oils; to melt you into a state of relaxation, relieve pain and improve your circulation using just the right pressure.

Cancellation Policy

 To avoid a late cancellation fee, please provide 24 hours notice if you need to cancel or change your appointment. 

Our policy will kindly allow time for your therapist to book another client in need. Therapists are paying to reserve space during their work hours at the clinic, so clients who fail to provide 24 hours cancellation notice may be charged a fee of 100% of the service cost for new clients and 50% of the service cost for return clients. 

Our priority is to offer a hygienic space clients can visit to enjoy and benefit from health enhancement services that are safe and, therefore, truly relaxing.

Please continue to self-monitor for symptoms of illness and reschedule your appointment if you do experience any symptoms of cold, flu, Covid-19. 

We are happy to relax our 24 hr. cancellation policy if you wake up feeling ill and have shown effort to reschedule your appointment (contacted clinic first thing in the am).  Staff are also closely monitoring their health and know to stay home if they feel sick.

Masks are encouraged but no longer required. Masking is now optional for practitioners, receptionists, and clients visiting our clinic. As we are aware that individuals may have pre-existing health conditions where masking may be ideal or they feel more comfortable with a mask, practitioners are happy to accommodate and wear a mask if a client requests it.

We are still giving our treatment rooms space to breathe!

we are accepting a limited number of appointments per day and allow a minimum of 30 minutes between bookings.

We continue enhanced sanitary measures (and always will!)

We are disinfecting our hearts out. We have increased sanitation schedules throughout the clinic using approved disinfectants and paying special attention to high touch surfaces. This includes enhanced cleaning in between sessions in the bathroom and reception area, medical grade cleaners used on the equipment and high touch surfaces of the treatment rooms in between every client and routine deep cleaning - everywhere. Sanitizing stations are available throughout the clinic and in each treatment room.

 Come on in! We are expecting you; please do not arrive too early for your appointment. 

Please arrive 5 minutes prior / new clients 10 minutes prior to appointment time. Our waiting room is open with added safety measures and disinfecting protocols and we ask everyone to social distance while in the clinic common areas. If preferred, clients are welcome to wait in their vehicles, call 780-484-0401 to check in, and be given further instructions from staff. 

Any questions, concerns or ways we can make your visit more comfortable, please reach out

780-484-0401 (Clinic manager: Tatiana Robatzek).

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